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Dear Geek Squad,I recently purchased an HP Printer, and when I am in the room watching it, it works perfectly. However, nearly every time I leave it unattended, the papers come out wrinkled, sometimes even shredded, with blurred ink. If I re-start the print job and babysit it, there are no problems. You can imagine that this has been very frustrating, and I would appreciate one of your technicians coming out to fix whatever the problem is.Thank you,Dave Larson
Dave,Thank you for contacting the Geek Squad..... As you know, one of our top technicians was dispatched to investigate your printer problem. His initial findings mirrored your experience, so he set up a hidden camera to document what was causing the paper disruption. Please review the attached video, and thanks again for your business. And for the laughs we all had upon discovering the source of your problem.Sincerely,Mark Donaldson Geek Squad
2 hours ago